Privacy Policy

Special Solutions, Ltd. / ChicagoBugSweeps.com
Effective Date: 06/2024

Last Updated: 06/2026

Special Solutions, Ltd. and ChicagoBugSweeps.com respect the privacy, confidentiality, and security of our clients, prospective clients, website visitors, and individuals involved in lawful investigative matters. As a licensed Illinois private detective and technical surveillance countermeasures firm, we understand that privacy is not just a policy statement — it is part of the professional trust placed in us.

This Privacy Policy explains how we collect, use, protect, disclose, retain, and dispose of information obtained through our website, phone calls, emails, client communications, investigations, bug sweep/TSCM services, security assessments, consultations, and related professional services.

1. Who We Are

Special Solutions, Ltd. is an Illinois-based professional private investigation and technical surveillance countermeasures firm providing bug sweeps, TSCM inspections, privacy protection services, investigative support, security consulting, and related services.

For purposes of this Privacy Policy, “Special Solutions,” “we,” “our,” or “us” refers to Special Solutions, Ltd., ChicagoBugSweeps.com, and related service operations.

2. Information We May Collect

Depending on the service requested, we may collect the following categories of information:

A. Client and Contact Information

We may collect names, business names, phone numbers, email addresses, mailing addresses, billing information, and other contact details from clients, prospective clients, attorneys, corporate representatives, property owners, or authorized parties requesting services.

B. Case and Service Information

For investigative, security, and TSCM assignments, we may collect information necessary to evaluate, document, and perform the requested service, including:

Property addresses or locations to be inspected
Names of authorized contacts
Service directives and client concerns
Background information relevant to the lawful purpose of the assignment
Photographs, video, audio, notes, reports, diagrams, electronic findings, device information, or technical observations
Information about suspected eavesdropping, surveillance, tracking, privacy intrusions, or unauthorized monitoring
Vehicle information when conducting GPS/tracking-device inspections
Device/network information when evaluating Wi-Fi, RF, cellular, Bluetooth, or other technical environments

C. Website and Technical Information

When you visit ChicagoBugSweeps.com or related online pages, certain technical information may be collected automatically, such as IP address, browser type, device type, referring website, pages viewed, approximate location data, and website usage data.

This information may be used to maintain website security, improve website performance, understand visitor interest, and protect against fraud, misuse, or unauthorized access.

D. Payment and Billing Information

We may collect payment-related information necessary to process retainers, invoices, deposits, and service payments. We do not intend to store full credit card numbers unless handled through a secure payment processor or otherwise required for legitimate business purposes.

E. Sensitive or Confidential Information

Because our services may involve private investigations, legal matters, corporate security concerns, domestic matters, executive protection, or privacy protection, some information provided to us may be sensitive or confidential.

We collect sensitive information only when reasonably necessary for a lawful business, investigative, security, or contractual purpose.

3. How We Use Information

We may use collected information for the following purposes:

To respond to inquiries and service requests
To evaluate whether we can lawfully and professionally accept an assignment
To perform bug sweep, TSCM, investigative, security, and consulting services
To prepare reports, findings, invoices, agreements, and related documentation
To communicate with clients, attorneys, authorized representatives, and necessary third parties
To verify identity, authority, scope of work, and lawful purpose
To maintain internal business records
To comply with applicable laws, licensing obligations, subpoenas, court orders, or lawful government requests
To protect the rights, safety, property, and security of our clients, our firm, our employees, and others
To prevent fraud, abuse, unauthorized access, or misuse of our services
To improve our website, services, internal procedures, and client experience

We do not sell client case information or investigative information.

4. Confidentiality of Investigative and TSCM Matters

Special Solutions, Ltd. treats client assignments, investigative directives, TSCM findings, property inspections, and case-related materials as confidential.

We do not disclose client information, case details, technical findings, or investigative reports except when:

Authorized by the client or the client’s lawful representative
Necessary to perform the requested service
Required by law, subpoena, court order, regulatory authority, or lawful government process
Necessary to protect safety, prevent harm, or defend our legal rights
Necessary for billing, collections, insurance, legal review, or professional compliance
Shared with approved subcontractors, consultants, or technical specialists who are engaged for a legitimate service purpose and are expected to maintain confidentiality

5. TSCM, Bug Sweep, and Technical Inspection Data

During bug sweep and technical surveillance countermeasures services, we may observe, detect, document, or analyze certain technical conditions, including radio frequency activity, Wi-Fi signals, Bluetooth signals, cellular activity, electronic devices, cameras, microphones, wiring, GPS tracking concerns, network equipment, telephone systems, and other electronic or physical indicators.

TSCM inspections are conducted for lawful privacy protection and security purposes. Reports and findings are provided only to the client or authorized parties unless otherwise required by law.

We do not intentionally access private electronic communications, protected accounts, or computer systems without proper legal authority, consent, or authorization.

6. Cookies and Website Tracking

Our website may use cookies, analytics tools, or similar technologies to help operate the site, understand visitor activity, improve content, and maintain security.

You may be able to adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

7. Sharing of Information

We may share information with limited third parties when reasonably necessary, including:

Payment processors
Website hosting providers
IT support providers
Attorneys, accountants, insurers, or professional advisors
Licensed investigators, security professionals, technical consultants, or subcontractors assisting with an assignment
Law enforcement, courts, regulators, or government agencies when legally required or appropriate
Authorized client representatives

We require service providers and subcontractors to handle information responsibly and only for the purpose for which it was provided.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include controlled access to records, password-protected systems, secure storage practices, limited internal access, confidentiality procedures, and appropriate disposal methods.

No method of transmission or storage is completely secure. While we work to protect information, we cannot guarantee absolute security of any information transmitted electronically.

9. Data Retention

We retain information for as long as reasonably necessary to fulfill the purpose for which it was collected, complete services, maintain business and legal records, comply with applicable laws, resolve disputes, enforce agreements, and protect our legal interests.

Case files, reports, correspondence, invoices, technical findings, and related documents may be retained according to our internal retention practices and applicable legal, licensing, insurance, or professional obligations.

When information is no longer reasonably needed, we may securely delete, destroy, anonymize, or archive it in accordance with our business practices and legal obligations.

10. Biometric, Audio, Video, and Image Information

Some investigations, security assessments, or TSCM-related matters may involve photographs, video, audio, surveillance footage, access control records, voice recordings, or other image-based or identifying information.

We do not collect biometric identifiers or biometric information for commercial sale. If biometric information is ever knowingly collected, stored, or used in connection with a lawful assignment, we will handle it in accordance with applicable law and only for the authorized investigative, security, contractual, or legal purpose.

11. Children’s Privacy

Our services and website are not directed toward children under 13 years of age. We do not knowingly collect personal information from children through our website. If we learn that a child has provided personal information without proper authorization, we will take reasonable steps to delete it.

12. Legal Compliance and Lawful Purpose

Special Solutions, Ltd. provides professional services for lawful purposes only. We reserve the right to decline any assignment that appears unlawful, unethical, unauthorized, fraudulent, unsafe, or outside the scope of our licensing, insurance, professional standards, or legal obligations.

Clients are responsible for providing accurate information and confirming that they have proper authority to request services at the location, business, vehicle, residence, device, or matter involved.

13. Your Choices and Requests

Depending on the nature of your relationship with us and applicable law, you may contact us to request access to, correction of, or deletion of certain personal information.

Some information may be retained when necessary for legal, investigative, contractual, insurance, billing, dispute-resolution, or professional compliance purposes. To make a privacy-related request, contact us using the information below.

14. Data Breach Notification

If we determine that a data security incident has occurred involving personal information, we will evaluate the matter and provide notifications as required by applicable law.

15. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated “Last Updated” date. Continued use of our website or services after changes are posted means you acknowledge the updated policy.

17. Contact Us

For privacy-related questions, requests, or concerns, please contact:

Special Solutions, Ltd.

Website: ChicagoBugSweeps.com
Address: 5 East College Drive Suite 102, Arlington Heights, IL 60004
Phone: 847 54-1513
Email: John@specialsolutionsltd.com